Beyond NLP: 8 challenges to building a chatbot

If such an evolution is not taken, chatbots will continue to be costlier to develop and maintain than traditional applications. In essence, the NLP does not address any of the challenges that you typically face in developing a real-world line of business application. It simply presents the opportunity to deliver a broader and more satisfying experience using a chat interface. Faris Sweis is senior vice president and general manager of the developer tooling business at Progress. Previously Sweis was the chief technical officer at Telerik, which was acquired by Progress in 2014, and prior to that he spent 10 years at Microsoft.